Privacy policy
Last updated: 22 March 2026
The Model Banker operates this website and provides digital educational products and services, including all related information, content, features, tools, products and services (the "Services"). The Model Banker is powered by Shopify, which enables us to provide the Services to you.
The products and services offered by The Model Banker are digital educational materials delivered online. No physical goods are shipped.
This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase from our website, sign up for a free trial, access course materials, or otherwise interact with us.
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
When we refer to "personal information," we mean information that identifies you or could reasonably be linked to you.
We may collect the following types of personal information:
- Contact information (e.g. name, email address, billing address, and shipping address where required for account setup or payment processing)
- Account information (e.g. login credentials, account preferences, and course access details)
- Payment information (e.g. payment method details, transaction confirmations, and billing information processed securely by payment providers)
- Course and usage information (e.g. lessons accessed, progress through the course, downloads, and interactions with course materials)
- Communication information (e.g. emails, feedback, support requests, and other correspondence)
- Technical information (e.g. IP address, device type, browser type, operating system)
- Usage information (e.g. how you navigate and interact with the website and Services)
We do not collect sensitive personal information unless required by law or voluntarily provided by you.
How We Collect Personal Information
We may collect personal information:
- Directly from you when you:
- Create an account
- Sign up for a free trial
- Purchase a course
- Subscribe to communications
- Contact us for support
- Automatically when you use the Services, including through:
- Cookies
- Analytics tools
- Website tracking technologies
- From third-party service providers who assist us in operating our business and delivering our Services.
How We Use Your Personal Information
We use your personal information to operate, maintain, and improve our Services, including to:
- Provide access to course materials and manage your account
- Process transactions, including free trials, purchases, and payment plans
- Deliver course content and grant access to digital files
- Communicate with you about your account, orders, or course access
- Provide customer support and respond to inquiries
- Send important service-related messages (e.g. account updates and security notifications)
- Improve website performance, usability, and user experience
- Prevent fraud, misuse, or unauthorized access to our systems or course materials
- Comply with legal obligations and enforce our Terms of Service
We may also use your information to send marketing and promotional communications about our products, services, or educational content.
You may opt out of marketing communications at any time by:
- Clicking the unsubscribe link in our emails, or
- Contacting us directly
Even if you opt out of marketing communications, we may still send non-promotional messages related to:
- Your account
- Transactions
- Course access
- Security or system updates
How We Disclose Personal Information
We may disclose your personal information to trusted third parties who assist us in operating our business and delivering our Services.
These may include:
- Shopify (website hosting and checkout processing)
- Payment processors and financial service providers
- Learning platform providers and course delivery systems
- Cloud storage and file hosting providers
- Email delivery and communication platforms
- Automation and workflow tools (e.g. integrations)
- Analytics and marketing service providers
- Professional advisers (e.g. legal and accounting advisers)
We only share personal information to the extent necessary to:
- Operate our Services
- Process transactions
- Provide customer support
- Maintain system functionality
- Comply with legal obligations
We may also disclose personal information:
- If required by law
- To protect our legal rights
- To enforce our Terms of Service
- To prevent fraud or unauthorized access
- In connection with a business transaction (e.g. merger, acquisition, or sale of assets)
We do not sell personal information to third parties.
Marketing and Advertising
We may use your personal information for marketing and promotional purposes, including:
- Sending email communications
- Providing educational updates
- Announcing course releases or updates
- Offering promotional discounts or offers
- Delivering online advertising and retargeting
You may opt out of marketing communications at any time by:
- Clicking the unsubscribe link in our emails, or
- Contacting us directly
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Operate and maintain our website
- Understand how users interact with the Services
- Improve website performance and user experience
- Measure the effectiveness of marketing and advertising
You can control cookies through your browser settings.
Please note:
- Disabling cookies may affect certain website functionality.
Data Security
We take reasonable steps to protect your personal information from:
- Misuse
- Interference
- Loss
- Unauthorized access
- Modification
- Disclosure
However:
- No method of transmission over the internet is completely secure
- We cannot guarantee absolute security
You are responsible for:
- Maintaining the confidentiality of your login credentials
- Restricting access to your account
- Protecting access to course materials
Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide our Services
- Maintain your account and course access
- Comply with legal and regulatory obligations
- Resolve disputes
- Enforce our agreements
When personal information is no longer required, we take reasonable steps to:
- Securely delete the information, or
- De-identify the information
International Data Transfers
Your personal information may be stored or processed outside Australia, including in countries where our service providers operate.
When we transfer personal information internationally, we take reasonable steps to ensure the information is handled:
- Securely
- In accordance with applicable privacy laws
Children
Our Services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from children.
If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to:
- Delete that information
Your Rights
Depending on applicable law, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent to certain uses of your information
- Opt out of marketing communications
To exercise any of these rights, please contact us using the contact details below.
We will respond within a reasonable timeframe and in accordance with applicable law.
Complaints
If you have concerns about how we handle your personal information:
- Please contact us first so we can attempt to resolve the issue
If you are not satisfied with our response, you may lodge a complaint with:
Office of the Australian Information Commissioner (OAIC)
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes to our practices
- Legal requirements
- Operational needs
Any updated version will be posted on this website with a revised:
"Last updated" date
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: